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Frequently Asked Questions

General nach oben nach oben

We can print city maps and wall maps of all cities and places in the world. You are completely free to choose the map section and the zoom level.

The easiest way is to enter the desired location in the search field above and then select the appropriate location from the results.

Yes, this is possible. The map section can be freely customised in the configurator. The preview can be moved and zoomed.

On the computer, you can move the map with the mouse and zoom using the mouse wheel or the buttons to the left of the map.

On smartphones or tablets, the map section can be changed using swipe and zoom gestures.

We currently offer city maps printed on the following materials in our online shop:

  • Poster
  • Canvas
  • Acrylic glass
  • Aluminium Dibond

Details on materials can be found on the page Materials & Formats.

We also offer the option of purchasing high-resolution print files for printing on DIN formats.

If you require a material other than those listed, please send us an enquiry via the Custom Maps page. For unusual orders, we have other speciality suppliers in addition to our standard printing partners, so we can offer a wide range of materials.

You can find the available formats and sizes in the configurator in the "Product" section. If you select a material there, you will find the available sizes and their prices underneath.

If the desired size is not listed, you are welcome to send us an enquiry via Custom Maps. We are very flexible with our suppliers and can produce a wide range of other sizes.

Unfortunately, direct uploading is not possible. But we can fully customise each of our styles. However, this is not possible via the configurator, as this would be too complex and would confuse many users.

If you have specific ideas about how your map should look, please send us an enquiry via the Custom Maps page. We will then create a preview in the desired design free of charge.

You can change the labelling on the map in the configurator in the "Text" area. Most layouts have 3 different texts that can be changed individually. The preset texts (city, coordinates, country) are only a suggestion from us. You can edit them freely.

You can find markings in the configurator in the "Extras" area. Here you can choose from various icons and mark exact addresses. By default, the icons are printed in a size of approx. 1.3 to 1.4 cm. If you want smaller, larger or different icons, simply write this in the "Notes" field.

If the desired city is not found, you can try the following steps:

  1. Firstly, it is best to check whether you have used the correct spelling.
  2. Use alternative spellings or abbreviations of the city.
  3. If the city is still not suggested, you can try to search for a city in the immediate neighbourhood and move the map section in the configurator from there to the desired city.

Unfortunately, the preview in our generator cannot display the full level of detail in which we actually print the city maps. While the available area on the screen is usually only a few centimetres in size, the printed maps are many times larger.

The printed map will show much more and high-resolution details than can be seen on the preview.

Our maps are based on the open source data set from OpenStreetMap.org. We update this regularly every 3 months.

Whether street or place names are printed depends on the selected map section and the zoom level.

How many labels are printed depends on how many and which objects are visible, how many characters and what length the individual labels have and how much space is available so that the map still looks coherent.

If you want a certain street to be labelled on your map in any case, you can make a note of this in the "Extras/Notes" field. We will then make sure that this street is printed in any case.

The OpenStreetMap licence conditions apply to the use of the maps. (https://osmfoundation.org/wiki/Licence/Attribution_Guidelines)

Order and payment nach oben nach oben

Simply enter the desired city in the search field at the top of this page and select the desired city from the list of suggestions.

You will then be taken to our city map generator. There you can customise the map section, design, layout and texts as you wish. Once you are happy with the map, place it in the shopping cart.

In the shopping cart, simply enter your address, select the desired payment method and send us your order by clicking the "Place order" button.

After a few seconds, we will send you the order confirmation by e-mail. We usually start creating the map on the same day. As soon as the order is on its way to you, we will send you a dispatch confirmation with a tracking link.

We currently accept payment in advance or by bank transfer, PayPal, credit card and - for business customers only - purchase on account.

We will send the invoice together with the dispatch confirmation by e-mail.

As soon as the map(s) has/have been handed over to the shipping company, we will send you a dispatch confirmation with a tracking link. You can use this to track the status of the parcel until delivery.

We have to check this on a case-by-case basis. Please contact us immediately if you have any change requests or wish to cancel.

We want you to be able to assume with a clear conscience that we will print the city maps exactly as you have configured them and that you can be sure that you are buying a high-quality product that you like.

You can therefore return our tickets within 14 days of receipt and we will refund the purchase price immediately upon arrival.

This does not apply to digital products such as downloads.

Shipping and delivery nach oben nach oben

The expected delivery time in working days is shown in the configurator next to the product price. It is also clearly displayed for all items in the shopping cart.

If you need a map by a certain date, you can contact us. We can usually prioritize individual orders so that faster delivery is possible.

We send the maps securely packaged via DHL, UPS and occasionally via forwarding agency. The latter only for very large formats.

Unfortunately, it is not possible to select a specific supplier.

Of course. As soon as your order is on its way, we will send you a shipping confirmation with a tracking link.

Always check the integrity of the delivery in the presence of the deliverer. If you notice any damage, refuse to accept the shipment or have the carrier clearly confirm the damage before you sign for acceptance.

The complaint must be reported to us by email within 5 working days. For this purpose, we ask you to send us photos of the damage to the city map and the packaging, including the fully legible address label. For city maps with an already mounted hanging system, we also need a photo of the back of the product.

You do not need to return the damaged shipment to us for the time being, as this will only result in unnecessary transportation costs. Please keep the original packaging as a precaution until your complaint has been finally clarified for a possible return shipment or collection by the carrier.

Please then send us your complaint, including the photos, to support@urbanmapdesign.com. We ask for your understanding that we cannot accept your complaint without pictures of the damage.

We ship our products free of charge. There are no shipping costs. You don't pay anything for packaging or shipping. It's all on us.

As Switzerland is not part of the EU and it is very complicated to send goods to Switzerland in terms of customs, we do not offer this directly.

We and our customers have had very good experiences with the service provided by MeinEinkauf.ch.

This makes it possible to order from us and MeinEinkauf.ch takes care of both customs clearance and taxation.

Returns and exchanges nach oben nach oben

Thanks to our 100% satisfaction guarantee, you can return any city map purchased from us (except downloads) within 14 days of receipt.

First, send us a short message with your cancellation request.

After request, send the map back to us as an uninsured shipment. The address is: SIR Media GmbH, Winfriedstraße 30, 50129 Bergheim, Germany.

After arrival of the shipment we will refund you the full purchase amount.

If you have paid in advance, please send us your bank details. If you paid by PayPal or credit card, we will refund the amount accordingly.

As soon as we receive your return, we will refund you the full purchase amount within 5 working days.

Contact nach oben nach oben

You can find all contact options on the contact page.

Our support hotline and WhatsApp chat are available on weekdays from 9:00 to 18:00.

We usually respond to written inquiries within 24 hours.

Of course, with pleasure. Please send them to support@urbanmapdesign.com.

Special designs nach oben nach oben

We have already produced city maps on posters, canvas, acrylic glass, adhesive foil, aluminum dibond (in various designs), hard foam, PVC, fabric, cell phone covers, mugs and wood.

For unusual orders, we have other special suppliers in addition to our standard printing partners so that we can offer a wide range of materials. Just ask us.

If we are unable to supply the right product, we will be happy to provide the high-resolution print file for further production steps.

This depends on the desired material. In principle, however, we are very flexible thanks to our suppliers and can produce a wide range of sizes.

We can customize almost every aspect of our city map designs to suit your needs. Among others, the following aspects can be flexibly designed:

  • All colors & textures
  • Visibility of certain map elements (parks, water areas, forests, etc.)
  • Fonts & font sizes
  • Layout, logos, markings

Please send your assets to support@urbanmapdesign.com

We supply print files as high-resolution raster image files in JPG or PNG format for printing with a resolution of 300 DPI.

After order approval, it normally takes 7 to 10 working days for the map(s) to be delivered. We can provide a more precise delivery window once the order has been approved.

If there is a deadline or similar, we communicate transparently whether this is feasible.

companies offer purchase on account. The payment term here is 30 days after delivery.

If requested as part of the coordination process, we will be happy to send you small-format product samples of the desired materials./p>

Newsletter

Our newsletter keeps you up to date, e.g. when there are new styles or special offers. We also give all new registrations 10% off their first order!